Customer Service

Customer Service



  1. Online: This is very easy to do. Add the items to your cart, choose a delivery speed, checkout with a payment card or Paypal, job done!
  2. Telephone 01761241298 and we can take your order.



  • We can deliver to almost any part of the UK as well as overseas, Normally this is done by our 3rd party couriers, Royal Mail for small packets, Fedex, UPS for larger items and timed deliveries and TPN pallet delivery for the heavy items unless you are local then it would be done by our own van. Unless prior arrangements have been made, all deliveries are curbside only, most drivers are on their own. They will be able to unload from their vehicle but are not obliged to put into position. So with larger items we advise you to arrange adequate help to move items into position, eg in the house, up the stairs etc.
  • Free delivery, On many of our brand new products we offer free delivery. The delivery price is included and if returning a product may be taken of the return amount to be refuneded


Click Collect

  • We can offer this service to local customers who wish to collect their order from the yard. Please select this option at checkout.


Returns, Damages & Replacements

  • New items only, If you wish to return a new item within 30 days please email or call and we can get this arranged for a full refund or replacement.
  • Delivered damaged, Please check your items straight away and if there has been damage from delivery please contact us within 24 hours.
  • List of non returnable items include, Open packets of PPE, Mask, Gloves, Goggles, Ear Protectors.
  • Returns after 30 Days, We still should be able to help within reason, get in touch and we can go from there.
  • Returns after 60 Days. Really depends on whats gone wrong with the item etc. Again get in touch i'm sure we can help. We can repair or do a part refund typlicly less than 50%, We may ask for you cover the cost of returning.



  • Website payments are handled by Paypal.
  • Telephone ordering: we can take debit or credit cards, Paypal request or arrange a bank payment.


Pricing & Promotions

  • All prices include VAT at the current rate.


Viewing Orders

  • If you created an account on the website you can follow the process of your order, reorder and print invoices.


Updating account information

  • It is so important to give us the correct information. Please make sure all details are right so this does not delay your order.